Job Type: Full Time
Location: United States (Remote – must reside and work in the U.S.)
Job Field: ICT / Computer / IT Service Management

We are seeking a skilled ServiceNow Administrator to manage, configure, and maintain the ServiceNow platform in support of business and federal contract requirements. The ideal candidate will ensure platform stability, efficiency, and continuous improvement while aligning ServiceNow capabilities with organizational goals.

Job Overview

The ServiceNow Administrator will be responsible for day-to-day platform administration, configuration, troubleshooting, and implementation of enhancements to improve system performance and user experience. This role requires strong technical expertise, attention to detail, and the ability to work collaboratively in a fast-paced environment.

Key Responsibilities
Platform Administration

Manage daily operations of the ServiceNow platform

Administer users, roles, groups, and permissions

Monitor system performance and ensure high availability

Configuration and Customization

Configure core ServiceNow modules including Incident, Problem, Change, CMDB, and Service Catalog

Develop and maintain workflows, business rules, UI policies, and scripts

Design and implement complex workflows to support business processes

Maintenance and Upgrades

Plan, test, and apply patches and platform upgrades

Deploy update sets to production for bi-monthly planned releases

Support ad-hoc releases for partner teams

Maintain accurate technical documentation for configurations and processes

Troubleshooting and Support

Provide technical support for ServiceNow-related issues

Troubleshoot and resolve platform and implementation issues

Collaborate with internal teams and stakeholders to resolve incidents and problems in a timely manner

Compliance and Security

Ensure compliance with security policies and federal standards

Manage data integrity, audit logs, and access controls

Required Qualifications

Minimum of 2 years’ experience implementing ServiceNow solutions

Equivalency accepted: hands-on configuration or development of 10+ ServiceNow applications

Bachelor’s degree (4-year degree required)

ServiceNow Certified System Administrator (CSA) certification

U.S. Citizenship (mandatory for federal contract)

Ability to obtain Public Trust clearance

Must reside in and perform work within the United States

Preferred Qualifications

Two or more additional ServiceNow mainline certifications, preferably:

CIS – Human Resources

CIS – IT Service Management

Certified Application Developer

CIS – Application Portfolio Management

CIS – Customer Service Management

CIS – Discovery and Service Mapping

CIS – Software Asset Management

CIS – Hardware Asset Management

CIS – Project Portfolio Management

Strong knowledge of ServiceNow platform capabilities and best practices

Solid understanding of ITIL and IT Service Management (ITSM) principles

Advanced scripting skills using JavaScript and GlideScript

Experience building integrations with external systems

Strong analytical, troubleshooting, and problem-solving skills

Ability to work independently and collaboratively in a team environment

Understanding of ServiceNow performance optimization techniques