We are looking for a Tier 3 NOC Engineer to ensure the 24/7 availability, stability, and performance of enterprise network infrastructure. This role focuses on advanced monitoring, incident response, escalation management, and collaboration with internal teams and vendors while maintaining SLA commitments.

Requisitos

• Solid knowledge of TCP/IP, routing, switching, VLANs, QoS, and network troubleshooting
• Hands-on experience with Cisco, Meraki, Ruckus, Aruba/HP networking equipment
• Experience with firewalls (Cisco ASA, Fortinet, WatchGuard)
• Strong packet analysis skills using Wireshark and tcpdump
• Experience with monitoring tools and alert management
• At least 1 year of experience in NOC or network operations roles
• Strong communication skills and ability to remain calm during critical incidents

Preferred / Nice to Have

• Experience with Property Management Systems (PMS) or hospitality technology
• Networking certifications such as CCNA, CCNP, Meraki, Ruckus, Aruba, Fortinet NSE, Network+ or CWNA

Work Schedule & Availability

• Shift-based role supporting 24/7 operations
• On-call availability may be required
• Office-based or remote work options depending on location

Key Responsibilities

• Monitor network and infrastructure performance using tools such as SolarWinds, PRTG, Nagios, Zabbix, and proprietary monitoring systems
• Respond to alerts and network incidents within SLA timelines, performing advanced triage and troubleshooting
• Act as escalation point for Tier 1 and Tier 2 teams and coordinate with senior engineers and vendors
• Perform root cause analysis (RCA), document incidents, and recommend preventive improvements
• Configure, maintain, and troubleshoot routers, switches, firewalls, wireless networks, VPNs, VLANs, and SD-WAN environments
• Support LAN, WAN, MPLS, wireless, DNS, DHCP, NAT, VoIP, and routing protocols (BGP, OSPF, EIGRP, STP)
• Execute firmware upgrades, patches, configuration changes, and maintenance activities following change management processes
• Coordinate with field technicians for on-site support, WiFi surveys, PMS connectivity issues, and third-party vendor troubleshooting
• Maintain network documentation, topology diagrams, SOPs, and post-incident reports