Head of Operations Vacancy-Hospitality-Nairobi
Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs.

Role Objective
Our client seeks to fill a Head of Operations who will be the strategic engine behind the entire portfolio ranging from the end-to-end operational strategy and delivery are executed with excellence, remain within budget, and leverage the best technology and vendor partnerships to drive growth.

Core Duties and Responsibilities
• Develop and implement standardized operational workflows across all events to ensure consistency and quality.
• Align operational goals with the company’s broader commercial and marketing objectives.
• Identify opportunities for process automation and digital transformation within the event lifecycle.
• Oversee the entire event operations budget, ensuring high ROI and cost-efficiency.
• Negotiate high-value r service agreements with various vendors i. e venues, caterers, and other suppliers.
• Perform financial reconciliation and post-event profitability analysis.
• Lead, mentor, and scale a high-performing operations team (Project Managers, Logistics Coordinators, Site Leads).
• Manage external contractors, freelancers, and agency partners.
• Foster a culture of “fearless accountability” and continuous improvement.
• Oversee floor-planning, health and safety (H&S) compliance, and risk assessments.
• Serve as the final point of escalation for on-site emergencies or logistical failures.
• Direct the integration of event technology.

Job Specifications and Qualifications
• Bachelor’s degree in Business Administration, Marketing, Event Management, Communications, or a related field
• At least 5 years of professional experience in the same industry or role.
• Demonstrated success in running operations in the hospitality, entertainment or creative industry.

Key Competencies
• Strategic Planning & Execution
• Strong Commercial Acumen Skills
• High Integrity
• High Financial Acumen Skills
• Excellent Communication Skills
• Multitasking
• Conflict Resolution Skills