Company: Sigma Computing
Location: New York City, NY
Job Type: Full-Time
Experience Level: Mid-Level (4+ years)
Salary Range: USD 110,000 – 135,000

Role Overview

As a Commercial Customer Success Manager, you’ll ensure customers achieve measurable value from Sigma’s platform. You’ll act as a trusted advisor, driving adoption, retention, and expansion across a portfolio of commercial accounts.

Key Responsibilities

Manage post-sales relationships for commercial customers

Drive onboarding, adoption, and long-term platform usage

Identify upsell and expansion opportunities

Partner with Sales, Support, and Product teams

Monitor account health and proactively mitigate risk

Qualifications

4+ years of experience in Customer Success or Account Management

SaaS or data platform experience preferred

Strong analytical and relationship management skills