HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Retail Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

Manage the tills portfolio by monitoring the transaction numbers, managing tills dormancy, generating dashboard and report on the tills dormancy and driving transactional value on tills with a vintage of above 12 months. The relationship officers will monitor this portfolio before the clients are graduated to SME segment.

Deadline:

Category: Retail

Subsidiary: HFC

Principle Accountabilities

To track daily transaction numbers.
To set up and train customers to use the alternative channels and the systems.
To champion for the product visibility and branding.
To assist the team in market storms and activations
To track activity from specific activations to ensure that the bank gets value for the budget spent.
To look out for cross sell opportunities from the clients visit.
To assist in solving customers issues and track feedback.
To ensure that merchants clients are equipped with the required tools of trade.
To monitor the entire bank tills portfolio to track transactions and dormancy.
To call the clients whose transaction volumes have gone down.
To provide customer visits to the merchants.
To manage the newly onboarded tills before being graduated to the SME team.
To work with the DPA team to champion for higher product intake and increase the product per customer.
To call and drive tills usage and promote cash transaction on tills whose vintage is above one year.

Key Competencies and Skills

General Competencies

 Computer literacy – MS Office Suite
 Data analysis skills.
 Good communication skills.
 Good presentation skills.
 Reporting and dashboard generation skills

Technical Competencies

Strong communication & presentation skills
Strong co-ordination skills
Analytical Skills:
Interpersonal skills:
Negotiation and Selling Skills:
Leadership and management skills is an added advantage:

Experience

Minimum Qualifications, Knowledge and Experience

Minimum of 3 years’ experience in banking with direct responsibility for SME sales.
Analytical skills, conversant will sales dashboard generation.
Data analysis skills.

Education

A Degree in a business-related field from a recognized institution
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