Company: ServiceNow
Location: Melbourne, Victoria, Australia
Employment Type: Full Time

Job Overview

ServiceNow is hiring an AI Principal Technical Consultant to lead advanced AI solution delivery for enterprise customers. This role plays a critical part in accelerating AI adoption, guiding technical strategy, and ensuring successful implementation of AI-driven workflows across ServiceNow platforms.

Key Responsibilities

Lead the design and delivery of AI-powered solutions for enterprise clients

Act as a technical authority for AI delivery acceleration initiatives

Collaborate with customers to define solution architecture and roadmaps

Guide implementation teams and ensure delivery best practices

Translate business requirements into scalable AI solutions

Support pre-sales, solution validation, and customer success efforts

Stay current with emerging AI technologies and ServiceNow capabilities

Qualifications & Experience

Senior-level experience in technical consulting or solution architecture

Strong background in AI, automation, or intelligent platforms

Experience delivering complex enterprise software solutions

Excellent stakeholder communication and leadership skills

Ability to operate across technical, business, and delivery teams